Terms of Service

Overview

These Terms of Service govern your access to and use of services offered under the FlagSeek, StateMatcher, ZipInform, RetireSeek, and PlanJump brands, including our websites, checkout flows, questionnaires where applicable, shared account features, reports, AI chat memberships, and related services. The brands share certain account, payment, report-generation, delivery, and operational systems. By using these services, you agree to these Terms.

These services are provided by Dime Group, LLC (“we,” “us,” or “our”), which operates FlagSeek, StateMatcher, ZipInform, RetireSeek, and PlanJump.

What the service family provides

FlagSeek provides international relocation intelligence. StateMatcher provides U.S. relocation intelligence. ZipInform provides ZIP-based home-search intelligence. RetireSeek provides U.S.-focused retirement planning Checkups and the RetireSeek Coach. PlanJump (planjump.com, a FlagSeek site) provides trip planning that estimates how long you may stay in each country, and PlanJump Advisor. Depending on the product, services may include personalized questionnaire-based reports, country or state matching and comparison, action planning, or ZIP-anchored local-area analysis.

Products under all five brands are decision-support tools. They are not legal, tax, immigration, medical, financial, investment, real-estate, insurance, educational, or other licensed professional advice.

Eligibility

You must be at least 18 years old to create an account, make a purchase, or use our reports, memberships, or AI chat services. By creating an account or making a purchase, you confirm that you are 18 or older. Adults may include information about children in their household when it is relevant to their planning.

No professional advice

You should verify important decisions with appropriate qualified professionals, official government sources, licensed advisors, and relevant local authorities. This is especially important for immigration eligibility, tax residency, healthcare access, medication legality or availability, banking, real estate, schooling, pets, employment, family status, and property-specific matters such as inspections, school assignments, insurance, title, taxes, and hazards that may depend on an exact location or changing local rules.

AI-generated answers

FlagSeek Advisor, StateMatcher Advisor, PlanJump Advisor, and RetireSeek Coach are AI assistants. Their answers are generated by artificial intelligence and are not written or reviewed by a person before you see them. AI answers can be wrong, incomplete, or out of date, and can sound confident when they are mistaken. Use them as a starting point, check important facts against official sources or a qualified professional, and do not rely on them alone for decisions about immigration, travel, taxes, health, money, or property. Parts of our reports are also prepared with the help of AI.

Trip planning and stay limits

PlanJump and PlanJump Advisor estimate how long you may stay in each country using rules we gathered from official sources on the dates shown. These estimates are for planning only. Entry requirements and permitted stays can change without notice, can depend on your individual circumstances, and are decided by each country's border and immigration authorities, not by us.

Before you book or travel, you are responsible for verifying the entry requirements of every country on your trip with that country's official government sources, including passport validity, visas or travel authorizations, how long you may stay, and any health, onward-ticket, or other conditions. To the extent permitted by law, we are not responsible for denied boarding, refused entry, fines, overstays, entry bans, or travel costs that result from relying on a plan, calculation, reminder, or answer from our services.

Your information

You are responsible for providing accurate and complete information in questionnaires, ZIP-code or location inputs, checkout forms, account fields, and other submissions. Reports and services are only as useful as the information available to generate them.

Purchases and payments

Payments are processed by Stripe or another payment provider. Prices, report availability, refund policies, fulfillment timing, and report features may change over time. Any refund or support request should be sent using the appropriate brand contact information below.

Memberships and automatic renewal

FlagSeek Advisor, StateMatcher Advisor, PlanJump Advisor, and RetireSeek Coach memberships may be offered as recurring subscriptions. Before you pay, checkout shows the price, how often you will be charged, and that the membership renews automatically until you cancel, and asks you to confirm that you understand. Included or prepaid periods, such as the 30 days of Coach included with a RetireSeek Checkup, do not renew into a paid subscription unless you choose to start one.

You can cancel a recurring membership at any time online from your account's billing page. Cancellation stops future renewals, and access continues through the end of the period you have already paid for.

Accounts and access

FlagSeek, StateMatcher, ZipInform, RetireSeek, and PlanJump use shared account systems. You are responsible for maintaining the confidentiality of your account access. Do not share access to your account or reports with anyone who should not receive your personal relocation or home-search information.

Optional partner contact sharing

A referral link, coupon code, promotion code, or other partner attribution associated with FlagSeek, StateMatcher, or ZipInform does not by itself authorize FlagSeek to disclose your contact information to a partner. When FlagSeek offers a partner-contact option, the choice is optional and identifies the specific partner that would receive the information.

If you affirmatively opt in, you authorize FlagSeek to disclose to that identified partner only the limited information described in the consent: your name, email address, opt-in date, and referral source. This permission does not authorize FlagSeek to disclose your purchases, destinations, ZIP codes, questionnaire answers, report contents, health or medication information, financial information, household details, LGBTQ+ information, or other private account or report information.

You may withdraw permission for FlagSeek to make future disclosures through your account or another method FlagSeek makes available. Withdrawal does not undo disclosures already made while your permission was active, and FlagSeek cannot retrieve information already downloaded, imported, or otherwise stored in a partner's systems. The partner remains responsible for its own privacy, suppression, deletion, direct-marketing, and unsubscribe obligations for information it has already received.

Partner Program

FlagSeek may offer a partner, affiliate, referral, or similar program for approved participants. The FlagSeek Partner Program may cover eligible digital products offered under the FlagSeek, StateMatcher, and ZipInform brands. Participation is subject to these Terms, any partner application or onboarding terms, and any additional written program terms provided by FlagSeek.

The standard partner commission rate is 40% of eligible net revenue from qualifying digital products. FlagSeek may assign a different commission rate to an individual partner in writing or through that partner's account. An individually assigned rate controls over the standard rate for that partner.

Partner coupon codes may provide customers with the discount shown in the partner's account and may be used with eligible digital products from FlagSeek, StateMatcher, and ZipInform. A product is commissionable or discount-eligible only when FlagSeek expressly designates it as eligible. FlagSeek may add, remove, or modify product eligibility prospectively.

Eligible net revenue excludes print, binding, shipping, fulfillment, taxes, reprints, refunds, chargebacks, fraud, self-referrals, purchases that violate program terms, and other physical-delivery services or add-ons unless FlagSeek expressly states otherwise.

Purchases made through the RE Pro program, including discounted professional bulk report or voucher packages, are separately priced for professional or bulk use and are not eligible for Partner Program attribution, partner discounts, or partner commissions.

Either FlagSeek or a partner may terminate the partner relationship at any time, with or without cause, and with or without prior notice, unless a separate written agreement signed by FlagSeek expressly provides otherwise. Termination ends future commission eligibility from the effective time of termination.

Termination does not automatically cancel commissions that were already earned before the effective time of termination. Earned but unpaid commissions remain subject to normal review, payout, reversal, offset, refund, dispute, chargeback, fraud-prevention, tax, compliance, and program-administration rules.

Customer discount codes, coupon codes, referral links, or promotional codes associated with a partner may remain usable by customers after the partner relationship ends, at FlagSeek's discretion. Such continued customer discount use does not create future commission eligibility for the terminated partner unless FlagSeek reinstates the partner relationship.

FlagSeek may retain historical partner, referral, coupon, purchase, commission, payout, tax, support, and program-administration records as needed for accounting, compliance, fraud prevention, support, and business operations.

FlagSeek may make an Opted-In Contacts list available to an active partner when individual customers have separately authorized FlagSeek to share limited contact information with that specific partner. Referral attribution, use of a coupon or promotion code, or a customer purchase does not by itself create contact-sharing permission.

An Opted-In Contacts list may contain only the fields FlagSeek expressly makes available for that purpose, currently the customer's name, email address, opt-in date, and referral source. A partner must not treat access to that list as permission to obtain, infer, request from FlagSeek, or represent that the partner knows the customer's FlagSeek, StateMatcher, or ZipInform purchases or interests, questionnaire answers, report contents, health information, financial information, household details, LGBTQ+ information, or other private account or report data.

Partners may use Opted-In Contacts only for communications reasonably consistent with the customer's permission and the partner's own services, resources, articles, videos, podcasts, events, updates, or related content. Partners must comply with applicable privacy and direct-marketing laws, provide and honor required unsubscribe or opt-out mechanisms, and maintain appropriate suppression or do-not-contact records.

Partners may not sell, rent, license, or transfer Opted-In Contacts to unrelated third parties. A partner may use a service provider, such as an email platform or CRM, to process contacts on the partner's behalf if the provider is subject to appropriate confidentiality, security, and data-protection obligations and does not use the contacts for its own unrelated purposes.

A customer who withdraws contact-sharing permission will be removed from future FlagSeek active-contact lists and exports. FlagSeek cannot delete copies already exported to a partner. A partner that previously received the information remains responsible for honoring applicable unsubscribe, suppression, deletion, privacy, and other legal obligations governing the partner's own records and communications.

Access to new Opted-In Contacts and contact exports is available only while the partner relationship is active. Termination or suspension of a partner account ends future FlagSeek disclosures through the partner dashboard unless and until FlagSeek restores that access.

Acceptable use

You may not misuse FlagSeek, StateMatcher, ZipInform, or their shared systems; interfere with the services; attempt unauthorized access; reverse engineer restricted systems; submit unlawful or harmful content; or use the services in a way that violates applicable law or the rights of others.

Intellectual property

FlagSeek, StateMatcher, and ZipInform reports, designs, text, report structures, software, branding, and related materials are protected by intellectual property laws. Subject to your compliance with these Terms, you may use reports you purchase for your own personal or household relocation and home-search planning purposes.

No guarantee of outcomes

We do not guarantee that any country, state, ZIP area, trip itinerary, stay calculation, visa path, tax result, healthcare option, school assignment, job market, housing option, insurance product, property condition, lifestyle outcome, or relocation or home-search plan will be available, accurate, suitable, affordable, or successful for you. Rules, prices, risks, boundaries, and conditions can change.

Your decisions and assumption of risk

You remain responsible for deciding whether and how to act on any information in a FlagSeek, StateMatcher, or ZipInform report. International relocation, U.S. relocation, and home-search decisions can involve legal, immigration, tax, medical, financial, employment, housing, educational, family, safety, property, and other risks. You agree to independently investigate and verify material facts before making commitments or taking action.

Disclaimer of warranties

To the fullest extent permitted by law, FlagSeek, StateMatcher, ZipInform, and their reports and services are provided on an "as is" and "as available" basis. We disclaim all express, implied, and statutory warranties, including warranties of accuracy, completeness, timeliness, merchantability, fitness for a particular purpose, title, and non-infringement.

Limitation of liability

To the fullest extent permitted by law, FlagSeek, StateMatcher, and ZipInform will not be liable under any theory of liability for indirect, incidental, consequential, special, punitive, or exemplary damages; lost profits, income, opportunities, or data; relocation, travel, housing, property, professional, medical, tax, immigration, or business expenses; or decisions made in reliance on our reports without independent verification.

To the fullest extent permitted by law, aggregate liability arising out of or relating to a report, purchase, or use of the service will not exceed the amount you paid for the specific report or service giving rise to the claim. These limitations do not exclude liability that cannot lawfully be excluded or limited.

Governing law and venue

These Terms are governed by the laws of the State of Maryland, without regard to conflict-of-law principles. Unless applicable law requires otherwise, any judicial proceeding arising from these Terms or services offered under FlagSeek, StateMatcher, or ZipInform must be brought in a state or federal court with jurisdiction in Maryland, and you consent to personal jurisdiction and venue there.

Severability, survival, and entire agreement

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect and the unenforceable provision will be enforced to the maximum extent permitted by law. Provisions that by their nature should survive termination will survive, including intellectual-property, payment, warranty, limitation-of-liability, governing-law, and dispute provisions. These Terms, together with any incorporated policies and any additional written terms applicable to a specific service, form the entire agreement concerning your use of services offered under FlagSeek, StateMatcher, ZipInform, and RetireSeek.

Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised date.

Contact

Questions about these Terms can be sent to hello@flagseek.com. StateMatcher-specific questions may also be sent to hello@statematcher.com, and ZipInform-specific questions to hello@zipinform.com.

Mailing address: Dime Group, LLC, 2939 Van Ness Street NW #532, Washington, DC 20008, United States.