Privacy Policy

Overview

This Privacy Policy applies to services offered under the FlagSeek, StateMatcher, and ZipInform brands. FlagSeek focuses on international relocation intelligence, StateMatcher focuses on U.S. relocation intelligence, and ZipInform provides ZIP-based home-search intelligence. The three brands share certain account, payment, report-generation, delivery, and operational systems, although not every feature or type of information is used by every product. This policy explains what information we collect, how we use and share it, and the choices you have.

Information we collect

We may collect information you provide directly, including your name, email address, account and purchase details, selected countries, states, or ZIP codes, relocation preferences, report-specific inputs, and other information you choose to provide so we can prepare and deliver products across the service family.

For personalized FlagSeek and StateMatcher products, this may also include questionnaire answers, household details, budget and income information, employment and housing needs, healthcare and medication-related planning concerns, accessibility needs, family and education needs, identity-related concerns, and other circumstances relevant to the report you request. ZipInform does not require a personalized questionnaire; its primary report input is the ZIP code or area you ask us to analyze, together with the account, purchase, and report-delivery information needed to provide the service.

We may also collect technical information such as device, browser, log, referral, cookie, authentication, and usage data needed to operate, secure, troubleshoot, and improve the services.

How we use information

We use information to provide and improve FlagSeek, StateMatcher, and ZipInform products and services, process purchases, create and store customer reports, support shared account access, respond to customer requests, maintain security, prevent fraud, troubleshoot errors, administer eligible referrals, and comply with legal or operational obligations.

Questionnaire answers and report-related data may be used to generate personalized relocation analysis, and ZIP or other report-specific inputs may be used to generate local-area analysis, including through artificial intelligence tools and supporting software systems.

Payments, authentication, and service providers

We use third-party service providers to operate the site. These may include Stripe for payments, Clerk for authentication and account access, Vercel for hosting, database and storage providers, email providers, analytics tools, and AI infrastructure providers. These providers may process information as needed to deliver their services to FlagSeek, StateMatcher, and ZipInform.

Payment card details are handled by Stripe. We do not store full payment card numbers on our own servers.

AI-assisted reports

Products under the FlagSeek, StateMatcher, and ZipInform brands may use AI systems to help generate report drafts, organize analysis, review or render output, and produce customer-facing relocation or home-search intelligence. We design these products as decision-support tools, not substitutes for professional legal, tax, immigration, medical, financial, insurance, real-estate, or other licensed advice.

Data sharing

We do not sell your personal information. We may share information with service providers, professional advisors, legal authorities when required, or in connection with a business transfer such as a merger, acquisition, reorganization, or sale of assets.

We do not sell your personal information to data brokers, advertisers, or other third parties.

Optional sharing with an identified partner

The FlagSeek Partner Program may identify the partner, referral link, coupon, promotion code, or campaign associated with a FlagSeek, StateMatcher, or ZipInform visit or purchase for attribution, commission, fraud-prevention, and program administration purposes. Referral attribution alone does not give the partner access to your contact information.

When a specific partner is identified to you, FlagSeek may offer an optional choice allowing that partner to contact you about relocation services, updates, articles, videos, podcasts, events, and other relevant resources. If you affirmatively select that option, FlagSeek may disclose to that identified partner your name, email address, opt-in date, and referral source.

This partner-contact permission does not authorize FlagSeek to disclose your purchases, destinations, ZIP codes, questionnaire answers, report contents, health or medication information, financial information, household details, LGBTQ+ information, or other private account or report information.

You may withdraw permission for future FlagSeek disclosures through the Partner Sharing area of your account or another method we make available. After withdrawal, you will no longer appear in future active-contact lists or exports for that partner. FlagSeek cannot retrieve information that the partner already received or imported into its own systems. Information already received by the partner remains subject to that partner's own privacy, suppression, deletion, and unsubscribe practices and applicable law.

Data retention

We retain information for as long as needed to provide reports and services, maintain records, comply with legal obligations, resolve disputes, enforce agreements, and operate the service. We may retain partner-contact consent and withdrawal records, including the consent version and dates, after a permission is withdrawn so we can document what was authorized and when. You may contact us to request deletion or correction of personal information, subject to legal, operational, security, fraud-prevention, and recordkeeping limits.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No internet service, database, or transmission method can be guaranteed to be completely secure.

International use

FlagSeek, StateMatcher, and ZipInform may process and store information in the United States and other locations where our service providers operate. By using the services, you understand that information may be processed in countries with privacy laws different from those where you live.

Children

Our services are not intended for children under 13, and we do not knowingly collect personal information directly from children under 13. Adults may provide household information about children when relevant to relocation planning.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date.

Contact

Questions about this Privacy Policy can be sent to hello@flagseek.com. StateMatcher-specific questions may also be sent to hello@statematcher.com, and ZipInform-specific questions to hello@zipinform.com.