Privacy Policy

Overview

This Privacy Policy applies to services offered under the FlagSeek, StateMatcher, ZipInform, RetireSeek, and PlanJump brands. FlagSeek focuses on international relocation intelligence, StateMatcher focuses on U.S. relocation intelligence, ZipInform provides ZIP-based home-search intelligence, RetireSeek offers U.S.-focused retirement Checkups and RetireSeek Coach, and PlanJump offers trip planning and PlanJump Advisor. PlanJump is a FlagSeek site: PlanJump accounts, sign-in, saved trips and payments are handled on flagseek.com. The five brands share certain account, payment, report-generation, delivery, and operational systems, although not every feature or type of information is used by every product. This policy explains what information we collect, how we use and share it, and the choices you have.

FlagSeek, StateMatcher, ZipInform, RetireSeek, and PlanJump are operated by Dime Group, LLC, which is responsible for (the “controller” of) the personal information described in this policy.

Information we collect

We may collect information you provide directly, including your name, email address, account and purchase details, selected countries, states, or ZIP codes, relocation preferences, report-specific inputs, and other information you choose to provide so we can prepare and deliver products across the service family.

For personalized FlagSeek, StateMatcher, and RetireSeek products, this may also include questionnaire answers, household details, budget and income information, employment and housing needs, healthcare and medication-related planning concerns, accessibility needs, family and education needs, identity-related concerns, and other circumstances relevant to the report you request. ZipInform does not require a personalized questionnaire; its primary report input is the ZIP code or area you ask us to analyze, together with the account, purchase, and report-delivery information needed to provide the service.

We may also collect technical information such as device, browser, log, referral, cookie, authentication, and usage data needed to operate, secure, troubleshoot, and improve the services.

On planjump.com we measure visits with Vercel Web Analytics, which does not use cookies or store personal information. It counts page views and records general details such as the referring site, country, browser, and device type, so we can see which pages are useful. Some of our other sites use Google Analytics only if you agree to it in the cookie banner.

How we use information

We use information to provide and improve FlagSeek, StateMatcher, ZipInform, and RetireSeek products and services, process purchases, create and store customer reports, support shared account access, respond to customer requests, maintain security, prevent fraud, troubleshoot errors, administer eligible referrals, and comply with legal or operational obligations.

Questionnaire answers and report-related data may be used to generate personalized relocation and retirement analysis, and ZIP or other report-specific inputs may be used to generate local-area analysis, including through artificial intelligence tools and supporting software systems.

Payments, authentication, and service providers

We use third-party service providers to operate the site. These may include Stripe for payments, Clerk for authentication and account access, Vercel for hosting, database and storage providers, email providers, analytics tools, and AI infrastructure providers. These providers may process information as needed to deliver their services to FlagSeek, StateMatcher, ZipInform, and RetireSeek.

Payment card details are handled by Stripe. We do not store full payment card numbers on our own servers.

AI-assisted reports

Products under the FlagSeek, StateMatcher, ZipInform, and RetireSeek brands use AI systems, where applicable, to help generate report drafts, organize analysis, review or render output, and produce customer-facing relocation, retirement, or home-search intelligence. The RetireSeek Checkup includes AI-based interpretation and an editorial review as part of the paid report; there is no AI-free version of that Checkup. We design these products as decision-support tools, not substitutes for professional legal, tax, immigration, medical, financial, insurance, real-estate, or other licensed advice.

Use of AI

Our reports, FlagSeek Advisor, StateMatcher Advisor, PlanJump Advisor and RetireSeek Coach use artificial intelligence. To produce a report or answer a question, we send the relevant parts of your questionnaire, reports, uploaded documents and messages to AI service providers that process it on our behalf. We filter out your name, email address, account identifiers and other recognizable direct identifiers first. Filtering can't catch everything, so please leave names, contact details and ID or account numbers out of conversations and uploads.

Our AI providers do not use this information to train their models and keep it only briefly, except where the law requires longer. Conversations are saved to your account until you delete them. Optional trip reminder emails are sent only for trips where you turn reminders on.

Data sharing

We do not sell your personal information. We may share information with service providers, professional advisors, legal authorities when required, or in connection with a business transfer such as a merger, acquisition, reorganization, or sale of assets.

We do not sell your personal information to data brokers, advertisers, or other third parties.

Optional sharing with an identified partner

The FlagSeek Partner Program may identify the partner, referral link, coupon, promotion code, or campaign associated with a FlagSeek, StateMatcher, ZipInform, or RetireSeek visit or purchase for attribution, commission, fraud-prevention, and program administration purposes. Referral attribution alone does not give the partner access to your contact information.

When a specific partner is identified to you, FlagSeek may offer an optional choice allowing that partner to contact you about relocation services, updates, articles, videos, podcasts, events, and other relevant resources. If you affirmatively select that option, FlagSeek may disclose to that identified partner your name, email address, opt-in date, and referral source.

This partner-contact permission does not authorize FlagSeek to disclose your purchases, destinations, ZIP codes, questionnaire answers, report contents, health or medication information, financial information, household details, LGBTQ+ information, or other private account or report information.

You may withdraw permission for future FlagSeek disclosures through the Partner Sharing area of your account or another method we make available. After withdrawal, you will no longer appear in future active-contact lists or exports for that partner. FlagSeek cannot retrieve information that the partner already received or imported into its own systems. Information already received by the partner remains subject to that partner's own privacy, suppression, deletion, and unsubscribe practices and applicable law.

Data retention

We retain information for as long as needed to provide reports and services, maintain records, comply with legal obligations, resolve disputes, enforce agreements, and operate the service. We may retain partner-contact consent and withdrawal records, including the consent version and dates, after a permission is withdrawn so we can document what was authorized and when. You may contact us to request deletion or correction of personal information, subject to legal, operational, security, fraud-prevention, and recordkeeping limits.

You can delete your FlagSeek, StateMatcher and ZipInform questionnaire answers and reports yourself, with or without your Advisor conversations, on the Delete my information page. Deletion takes effect as soon as you confirm, and copies in our backups are removed within 30 days. We keep a basic record of your purchases and payments for billing, partner payments and tax reporting.

Your RetireSeek questionnaire and Checkups stay in your account so you can update your answers and compare reports over time. You can delete your questionnaire and Checkups, with or without your Coach conversations, at any time on the Delete my RetireSeek information page, or by emailing hello@retireseek.com from the address on your account.

Trips you save with Advisor or PlanJump stay in your account until you delete them. You can delete any trip yourself in My Trips, which removes it and the places planned within it. If your membership ends, your saved trips remain in your account so you can view them and pick up where you left off.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No internet service, database, or transmission method can be guaranteed to be completely secure.

International use

FlagSeek, StateMatcher, ZipInform, RetireSeek, and PlanJump are operated from the United States. Your information is processed and stored in the United States and in other countries where our service providers (including hosting, sign-in, payment, email and AI providers) operate, which may have privacy laws different from those where you live. When we transfer personal information from the European Economic Area, the United Kingdom, or Switzerland, we rely on the safeguards our providers offer for such transfers, such as Standard Contractual Clauses or the EU-U.S. Data Privacy Framework.

Why we process your information

Where laws such as the EU and UK General Data Protection Regulation apply, we rely on these legal bases: to perform our contract with you (your account, purchases, reports, memberships, saved trips, and Advisor or Coach answers); your consent (analytics cookies, sending your Advisor or Coach questions to our AI provider, and any partner contact sharing you choose, each of which you can withdraw at any time); our legitimate interests (keeping the services secure, preventing fraud, fixing problems, and measuring visits with cookieless analytics); and legal obligations (such as keeping tax and payment records).

Your privacy rights

Depending on where you live, you may have the right to ask for a copy of your personal information, to correct it, to delete it, to restrict or object to how we use it, and to receive it in a portable format. You can withdraw consent at any time, for example by changing your cookie settings or turning off reminders, without affecting processing that already happened. To make a request, email hello@flagseek.com from the address on your account. We will respond within the time the law requires, usually within one month. If you are in the EU, the UK, or Switzerland, you also have the right to complain to your local data protection authority.

U.S. state privacy rights. Residents of states with consumer privacy laws, such as California, Colorado, Connecticut, Virginia and others, may have the right to know what personal information we collect and how we use it, to get a copy, to correct it, to delete it, and to opt out of its sale or its use for targeted advertising or profiling. We do not sell personal information. You can make any of these requests at the email above, or through an authorized agent where state law allows. We will not treat you differently for using these rights. If we decline a request, you can appeal by replying to our decision, and we will explain the result.

Children

Our services are intended for adults 18 and older. We do not knowingly collect personal information directly from anyone under 18, and we do not knowingly allow anyone under 18 to create an account. If you believe a minor has given us personal information, contact us and we will delete it. Adults may provide household information about children when relevant to their planning.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date.

Contact

Questions about this Privacy Policy can be sent to hello@flagseek.com. StateMatcher-specific questions may also be sent to hello@statematcher.com, and ZipInform-specific questions to hello@zipinform.com.

Mailing address: Dime Group, LLC, 2939 Van Ness Street NW #532, Washington, DC 20008, United States.